I need to open an account, how do I do it?
You can open an account by calling or e-mailing us.
How do I send my jobs?
VLead’s VIS Portal, E-mail or FTP. For customers who plan to send more than 200 jobs a month, free FTP space is provided at VLead.
What quality controls have you adopted?
All files are completed by artists/digitizers and quality controlled by the Quality Assurance team. Furthermore, these are random sampled by the Manager.
Could you send me your price list through e-mail?
I am a high-volume, more than 10 jobs per day customer. Do you offer special pricing?
Yes. Prospective customers who plan on sending more than 200 jobs a month qualify for special pricing.
what are your turn times?
Guaranteed next business day for U.S. and Canadian customers. For the rest of the world, 24 hours from the receipt of artwork.
When do I get the invoice?
You could choose daily, weekly, fortnightly, or monthly invoice options.
What payment options do you provide for payment of invoice?
Paypal and Wire Transfer.
What if I am not satisfied with my order?
Do not pay.
How do I know that you have capabilities to do what I want?
We have satisfied customers to whom you could speak.
What communications do you have for long-term business?
All the latest software tools. Please let us know your requirement and we would be able to help you with any IT requirement
What file formats do you support?
We support all file formats that are required for the custom design industry. Please ask us.
How will I get my orders back?
You will be notified via e-mail that your job had been completed. Files could be sent back to the customer throughVLead’s VIS Portal, E-mail or FTP.